Before you book
Frequently asked questions
If your question is not here, call us. A real person answers, including at three in the morning.
(707) 640-0003
Travis AFB, on base
24/7 access — billeting, housing, PAX terminal
No cancellation fees
Change or cancel without a charge
Free car seats
Fitted before you come outside
- SFO
- SMF
- OAK
- SJC
- Napa wine tours · SF cruise terminal · Flight tracked
Pricing
+ How much does a ride cost?
Every ride is a flat rate quoted before you book. Put your pickup and airport into the booking form for an instant quote, or call and we will price it on the phone.
+ Is the price per person or per vehicle?
Per vehicle. A family of four pays what one traveler pays in the same car.
+ Do you charge more at night, on weekends or on holidays?
The rate you are quoted is the rate you pay, at any hour and on any day.
+ Is gratuity expected?
Never mandatory and never added automatically.
Booking and changes
+ How far in advance should I book?
Twenty-four hours is comfortable, and same-day bookings are accepted. Holiday weekends and early-morning SFO runs book out first.
+ What is your cancellation policy?
Free cancellation up to 4 hours before pickup. Inside that window we ask for a partial fee only if a vehicle has already been dispatched.
+ Can I change my pickup time?
Yes, free of charge. Call or reply to your confirmation — we only ask that you not leave it until the driver has already set off.
+ Do I need a credit card to get a quote?
No. Quotes are free and carry no obligation.
On the day
+ What if my flight is delayed?
We track every flight. Your pickup time moves automatically.
+ Where will my driver meet me at the airport?
At the designated pickup zone for your terminal, with a text telling you the exact door and lane. Meet-and-greet inside baggage claim with a name board is available on request.
+ Is the ride shared with other passengers?
Never. Every booking is a private vehicle.
+ How will I know the driver is on the way?
A text when they set off and another on arrival. Nobody stands outside at 4am wondering.
Passengers and luggage
+ Do you provide child car seats?
Yes, free and installed by your driver. California requires a restraint for children under 8 or under 4 feet 9 inches, and rideshare drivers routinely will not carry one.
+ How much luggage can you take?
Yes. Balikbayan boxes, golf clubs, ski bags and strollers are carried as standard — tell us what you are bringing and we send the right vehicle, or two if it takes two.
+ Can I bring a pet?
Yes, with notice. Carriers are appreciated; service animals travel free and need no notice at all.
+ Do you carry wheelchairs or mobility aids?
Folding wheelchairs, walkers and mobility scooters travel with us regularly. Tell us what you use so we send a vehicle with the room and a driver who can help.
Travis AFB
+ Can your drivers come on base?
Yes — billeting, base housing, the dorms and the passenger terminal. Give us the building when you book.
+ Can I get a receipt for a travel voucher?
An itemised receipt showing date, route, vehicle and total, emailed straight after the ride.
+ Are you affiliated with the base or the Air Force?
Travis Airport Shuttles is a private company. It is not affiliated with, endorsed by, or sponsored by Travis Air Force Base, the United States Air Force, or the Department of Defense.
Still not sure?
Ask us at three in the morning
A person answers, not a queue. Most of what we do leaves before dawn, so the hour you are calling is not unusual to us.
Book a ride
TRAVIS AIRPORT SHUTTLES — ready when you are, 24 hours a day
Flat rate confirmed before you book. Flight tracked. Car seats free.